BillMatrik Terms and Conditions for Home Services
1. Service Scope BillMatrik offers a range of home services, including but not limited to plumbing, electrical work, HVAC maintenance, general handyman tasks, and utility payments. The availability of specific services may vary based on location.
2. Service Requests All service requests must be submitted through the BillMatrik platform, either via the website or mobile app. Requests are subject to availability, and BillMatrik reserves the right to refuse service for any reason.
3. Payment Terms Payment for services must be made through the BillMatrik platform using the accepted payment methods. All charges are due upon completion of the service unless otherwise agreed upon in writing.
4. Cancellation Policy Customers may cancel or reschedule service requests without penalty up to 24 hours before the scheduled service time. Cancellations within 24 hours of the service time may incur a cancellation fee.
5. Service Guarantee BillMatrik guarantees the quality of its services. If you are not satisfied with the service provided, please contact customer support within 48 hours of service completion. We will address your concerns and, if necessary, arrange for a follow-up service at no additional charge.
6. Liability BillMatrik is not liable for any damages or losses resulting from the use of our services, except in cases of gross negligence or intentional misconduct by our service providers. Customers are encouraged to secure appropriate insurance coverage for their properties.
7. Customer Responsibilities Customers are responsible for providing accurate information and ensuring safe access to the property for service providers. Any additional costs resulting from inaccurate information or unsafe conditions will be the customer’s responsibility.
8. Privacy BillMatrik is committed to protecting your privacy. We collect and use personal information in accordance with our Privacy Policy, which is available on our website.
9. Changes to Terms BillMatrik reserves the right to modify these Terms and Conditions at any time. Changes will be effective upon posting on our website, and continued use of our services constitutes acceptance of the revised terms.
10. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the services are provided.
By using BillMatrik’s home services, you agree to these Terms and Conditions. For any questions or further clarification, please contact our customer support team.