Effective Date: January 2026
Last Updated: January 2026
1. Refund Eligibility
Refund requests for Localbillpay services may be submitted within the eligible review period depending on the purchased service.
- Refund requests should be submitted within 7–14 days
- Eligibility depends on the purchased service type
- Services already completed may not qualify
- Accounts must remain in good standing
- Billing disputes may require additional verification
2. Eligible Services
Certain Localbillpay services may qualify for refunds if the request meets our review conditions.
- Internet setup assistance
- WiFi installation or troubleshooting support
- Streaming and cable setup assistance
- Duplicate or accidental charges
- Unprocessed service requests
3. Non-Refundable Services
- Completed service or installation work
- Monthly provider subscription charges
- Internet outages caused by third-party providers
- Used or partially completed support sessions
- Requests submitted after the refund window
4. Cancellation Policy
Customers may request cancellation of upcoming services by contacting our support team before the scheduled service time.
- Cancellation requests should be submitted early
- Completed services cannot be canceled
- Provider-owned services remain outside our control
- Billing cycles may continue until cancellation is confirmed
5. Refund Review Process
To request a refund, customers should contact Localbillpay support with their service and billing details.
- Provide purchase and contact information
- Explain the reason for the refund request
- Our team will review the request
- Approved refunds are processed within business days
6. Independent Service Disclaimer
- Localbillpay operates independently
- We are not affiliated with internet or cable providers
- Provider trademarks belong to their respective owners
- Provider billing systems remain outside our control
- Provider-related outages are not eligible for refunds
7. Contact Information
For refund requests or billing-related questions, please contact:
